SMT GB launches a new generation of Customer Support Agreements
Having showcased its Site Efficiency Services campaign at Hillhead 2018, SMT GB has now introduced a new generation of Customer Support Agreements to support this ongoing initiative.
With effect from April 1st 2019 SMT GB has introduced three new Customer Support Agreements (CSAs), designed to further enhance the aftermarket support available to its customers. These new agreements have replaced the Blue, Silver and Gold agreements previously offered and include a much wider range of value added services.
Each level of agreement has been designed to support customers in a way that matches their business requirements, helping them to run their equipment more efficiently whilst minimising their total cost of ownership.
The key features of the three new CSAs are defined as follows:
Level 1 CONNECT
- Service Parts Kits
- Labour discount on all service work (10%)
- Annual software upgrade and inspection
- CareTrack telematics subscription – Standard
- Online Parts account
Level 2 ENHANCE
All of Level 1 CONNECT plus:
- Service Labour
- Quarterly software upgrades and machine inspections
- CareTrack telematics subscription – Advanced
- Volvo Insight Report package
- Connected for Life cover
- Customer Service Guarantee
Level 3 OPTIMISE
All of Level 1 CONNECT and Level 2 ENHANCE plus:
- All Repairs (Parts and Labour)
- SMT GB Simulator Programme
SMT GB’s standard terms and conditions apply to all three levels of agreement.
To kick-start this new generation of Customer Support Agreements, SMT GB is including a twelve-month Level 1 CONNECT agreement as standard on all orders placed for General Purpose Production Equipment ordered between April 1st and 31st December 2019 inclusive.
SMT GB markets Volvo Construction Equipment products which include wheeled loaders, articulated haulers, hydraulic excavators, Volvo utility equipment and Volvo road equipment products in Great Britain. There are eight strategically placed Customer Support Centres, a dedicated National Used Equipment Centre and a network of utility equipment dealers to ensure high quality customer support is maintained throughout the country.
