bbits and Yotta partner to improve citizen engagement and connected asset management
Mobile app and cloud services provider, bbits has announced it is working in partnership with asset management provider, Yotta. The new agreement will enable UK authorities using the two companies’ software to achieve enhanced engagement with their citizens by allowing the public to report on the status of infrastructure assets and environmental services – from potholes to missed waste collections – and receive regular updates on progress.
The agreement delivers rich connectivity between the bbits’ Love Clean Streets app and Yotta’s flagship connected asset management platform, Alloy. This new integration will enable citizens to use the Love Clean Streets app to easily select an asset from Alloy such as a broken streetlight, and within seconds easily make and send an accurate fault report, including images and other data, to the authority. The information is fed directly into Alloy for action by the authority and updates will flow back to the citizen, keeping them informed of progress.
Ian Blackburn, founder and CEO, bbits, said: “Our great relationship with Yotta has enabled us to achieve much deeper integration than we have before with another company’s software. For example, the integration allows us to show assets that are stored in Alloy right on the map in the Love Clean Streets app for a citizen to select. Any existing defects can be shown too and the user can then decide to make an accurate report quickly.
“Updates made by the local authority in Alloy workflows, such as confirming an expected timeframe for the issue to be resolved, can be passed back to the citizen, keeping them informed throughout, which is extremely important for customer satisfaction,” added Blackburn.“It means that our vision of simple, fast reporting of issues by the public, that provide accurate actionable data to the authority, is one step closer to realisation, delivering savings to the authority, and increased satisfaction for residents across the community.”
Hundreds of thousands of citizens have already benefited from using the Love Clean Streets app from bbits and many Local Authorities are embracing the future of asset management, using the Yotta Alloy platform to seamlessly connect people, systems and assets.
Anique Bravenboer, alliance manager, Yotta, said: “We are delighted that bbits has chosen to work with us as a strategic partner. We are looking forward to the integration of Alloy and Love Clean Streets and based on that, working together to provide local authorities across the UK with key tools that they need to keep the public informed about the status of asset repairs and drive up community engagement.”
Founded in 1999, bbits (Blackburn IT Services Ltd), is a leading UK provider of mobile apps and cloud services for local authorities. Key solutions include Love Clean Streets service for citizen engagement and reporting environmental issues, and AI2 for environmental audits, inspections and surveys. bbits works closely with a variety of governmental bodies and charities such as DEFRA and Keep Britain Tidy, as well as many others.
Yotta is a leading, global connected asset management software and services provider. It empowers organisations to make better, more informed decisions by ensuring its customers’ systems, assets and people are connected, and the data they produce is structured and captured to provide operational, as well as strategic insight.
The company’s cloud-based asset management platform, Alloy, equips clients with data visualisation, powerful workflow management tools, enterprise-strength and user-specific capabilities. Connected assets lay the foundation for the future of smart cities and communities. Yotta’s software and services represent a ‘new era’ of connected asset management.